Technology reporter
Getty ImagesThe BBC is threatening to take legal action against an artificial intelligence (AI) firm whose chatbot the corporation says is reproducing BBC content “verbatim” without its permission.
The BBC has written to Perplexity, which is based in the US, demanding it immediately stops using BBC content, deletes any it holds, and proposes financial compensation for the material it has already used.
It is the first time that the BBC – one of the world’s largest news organisations – has taken such action against an AI company.
Perplexity has been approached for comment.
The BBC’s legal threat has been made in a letter to Perplexity’s boss Aravind Srinivas.
“This constitutes copyright infringement in the UK and breach of the BBC’s terms of use,” the letter says.
The BBC also cited its research published earlier this year that found four popular AI chatbots – including Perplexity AI – were inaccurately summarising news stories, including some BBC content.
Pointing to findings of significant issues with representation of BBC content in some Perplexity AI responses analysed, it said such output fell short of BBC Editorial Guidelines around the provision of impartial and accurate news.
“It is therefore highly damaging to the BBC, injuring the BBC’s reputation with audiences – including UK licence fee payers who fund the BBC – and undermining their trust in the BBC,” it added.
Web scraping scrutiny
Chatbots and image generators that can generate content response to simple text or voice prompts in seconds have swelled in popularity since OpenAI launched ChatGPT in late 2022.
But their rapid growth and improving capabilities has prompted questions about their use of existing material without permission.
Much of the material used to develop generative AI models has been pulled from a massive range of web sources using bots and crawlers, which automatically extract site data.
The rise in this activity, known as web scraping, recently prompted British media publishers to join calls by creatives for the UK government to uphold protections around copyrighted content.
Many organisations, including the BBC, use a file called “robots.txt” in their website code to try to block bots and automated tools from extracting data en masse for AI.
It instructs bots and web crawlers to not access certain pages and material, where present.
But compliance with the directive remains voluntary and, according to some reports, bots do not always respect it.
The BBC said in its letter that while it disallowed two of Perplexity’s crawlers, the company “is clearly not respecting robots.txt”.
Mr Srinivas denied accusations that its crawlers ignored robots.txt instructions in an interview with Fast Company last June.
Perplexity also says that because it does not build foundation models, it does not use website content for AI model pre-training.
‘Answer engine’
The company’s AI chatbot has become a popular destination for people looking for answers to common or complex questions, describing itself as an “answer engine”.
It says on its website that it does this by “searching the web, identifying trusted sources and synthesising information into clear, up-to-date responses”.
It also advises users to double check responses for accuracy – a common caveat accompanying AI chatbots, which can be known to state false information in a matter of fact, convincing way.
In January Apple suspended an AI feature that generated false headlines for BBC News app notifications when summarising groups of them for iPhones users, following BBC complaints.
