‘Evri dumped my parcel in the middle of the night’

Bemused residents have voiced their concerns after Evri parcels were dumped in the early hours of the morning.

Some customers waiting for their deliveries in the Bradley Stoke area of Bristol on Saturday assumed they would not get their packages that day, only to get a notification in the middle of the night saying they had arrived.

One post shared on social media showed more than a dozen parcels which had been left on the pavement outside a house at around 01:00 BST on Sunday morning.

A spokesperson for Evri said “immediate steps” had been taken to address the issue, and the “courier in question” was no longer delivering for the company.

Nigel Thomas, 64, told the BBC he and his wife had been waiting for a delivery due to arrive on Saturday morning, but did not receive a notification until 01:35 BST on Sunday.

“The picture that we were sent showed it in the bushes, but when my wife and I walked around the whole street looking for this particular bush, we couldn’t find it,” he said.

“I thought I’d have another look and I actually found it buried in the bushes, not where the picture said it was.”

The BBC understands that the area’s usual Evri courier, who Mr Thomas described as “pretty good”, is currently away and did not carry out the deliveries in question.

Speaking with other delivery drivers in the area, Mr Thomas, said he had heard: “They’ve got a lot of deliveries to do.”

“They probably have got too many to do,” he added.

A spokesperson for Evri told the BBC: “Every parcel matters to us and we are sorry to those customers affected by this service, which does not reflect our usual high standard of service in the area.”

Concerned customers, they said, could contact the company’s customer service team.