Residents of a Birmingham tower block say they have been left without running water for days and have received little communication or support from building management.
Floors 20 to 37 of the mixed-use high-rise Beetham Tower at 10 Holloway Circus are private flats, while the lower floors operate as a hotel, which has been unaffected by the outage.
Another resident, Andrew Fitch, 52, said there had been “a real lack of communication during the crisis” and that he had booked a nearby hotel.
The BBC has approached the building’s management, Rendall & Rittner, for comment.
Tenants said water supplies had been intermittent since Thursday and some were told by management that it was due to “an issue with water pressure”. Many of them have had no water at all since Saturday.
Water began to be restored for some residents on lower floors after 21:00 BST on Sunday.
“I’ve chosen to go into a hotel as there is no sight of the water issue being resolved and it’s now been two days with no water,” said Mr Fitch.
Hillary Jiang, 30, said she had been without water since Sunday and had been unable to cook or shower.
She said she had had to work from home on Monday due to being unable to wash.
“We’re not being treated as human beings,” she said. “This is a nightmare.”
Ms Jiang said she had only been given two bottles of water and, at one point, was told she could not use staff toilets on the ground floor.
She added that residents with young children and babies were struggling most, and one neighbour who had not been affected by the outage was offering use of her bathroom for people to “book slots” for showers.
Ashley King, 35, said: “We are so helpless. How do they expect us to live?”
Emails sent to some residents from the building’s management team said engineers were working to fix the problem and that more bottled water had been delivered to reception.
